Returns & Exchanges
At Satopradhan, we are committed to providing you with the purest natural food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect deliveries. Please ensure all return requests are initiated within 48 hours of receiving your order to qualify for a replacement or refund.
Inspect Your Order
Upon delivery, carefully check your package for any signs of damage, leakage, or incorrect items before opening the internal seals.
Capture Evidence
Take clear photographs or a short video of the damaged product and the shipping label as proof to support your return claim.
Contact Support
Email our customer care team at [email protected] with your order ID and the attached evidence to initiate the process.
Resolution & Refund
Once your request is verified, we will arrange a reverse pickup or process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing